{"id":271,"date":"2012-12-14T16:47:00","date_gmt":"2012-12-14T16:47:00","guid":{"rendered":"http:\/\/sqablogs.lndo.site\/computing\/2012\/12\/14\/satisfaction-survey-results\/"},"modified":"2012-12-14T16:47:00","modified_gmt":"2012-12-14T16:47:00","slug":"satisfaction-survey-results","status":"publish","type":"post","link":"https:\/\/blogs.qualifications.gov.scot\/computing-digital\/satisfaction-survey-results\/","title":{"rendered":"Satisfaction survey results"},"content":{"rendered":"<p>I <a href=\"http:\/\/sqacomputing.blogspot.co.uk\/2012\/12\/satisfaction-survey-is-closed.html\">recently wrote<\/a> that I would say more about the satisfaction survey once I had had time to digest it. I&#8217;ve now had a look at the results.<\/p>\n<p>The key findings were:<\/p>\n<ul>\n<li>Most people (93%) were satisfied with the overall quality of communications between the team and centres.<\/li>\n<li>E-mail is the most popular means of communication.<\/li>\n<li>This blog is becoming an important communication channel (83% of respondents had used it in the last year).<\/li>\n<li>There was overwhelming satisfaction with the range of qualifications (98%).<\/li>\n<li>A third of respondents felt there was still too much assessment.<\/li>\n<li>One in three respondents were unhappy about the quality of e-learning materials.<\/li>\n<li>Almost one in three respondents were dissatisfied with SOLAR.<\/li>\n<li>Almost everyone (98%) thought the team were polite and most (90%) thought we dealt with queries quickly.<\/li>\n<li>Almost a half of respondents thought the way we selected people could be improved.<\/li>\n<li>One in five respondents expressed some dissatisfaction with the overall service that we provided.<\/li>\n<\/ul>\n<div>So there are some good things and some things we need to work on. I will meet with my team in the New Year to discuss the results and see what we can do to improve the weak points.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>I recently wrote that I would say more about the satisfaction survey once I had had time to digest it. I&#8217;ve now had a look at the results. The key findings were: Most people (93%) were satisfied with the overall quality of communications between the team and centres. E-mail is the most popular means of communication. This blog is becoming an important communication channel (83% of respondents had used it in the last year). There was overwhelming satisfaction with the&hellip;<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post","format-standard","category-computing-posts"],"acf":[],"_links":{"self":[{"href":"https:\/\/blogs.qualifications.gov.scot\/computing-digital\/wp-json\/wp\/v2\/posts\/271","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.qualifications.gov.scot\/computing-digital\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.qualifications.gov.scot\/computing-digital\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.qualifications.gov.scot\/computing-digital\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.qualifications.gov.scot\/computing-digital\/wp-json\/wp\/v2\/comments?post=271"}],"version-history":[{"count":0,"href":"https:\/\/blogs.qualifications.gov.scot\/computing-digital\/wp-json\/wp\/v2\/posts\/271\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.qualifications.gov.scot\/computing-digital\/wp-json\/wp\/v2\/media?parent=271"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.qualifications.gov.scot\/computing-digital\/wp-json\/wp\/v2\/categories?post=271"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.qualifications.gov.scot\/computing-digital\/wp-json\/wp\/v2\/tags?post=271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}