November 4, 2013
Centre satisfaction survey
I closed the centre satisfaction survey this morning. It’s been open for 10 weeks. There were only 15 responses so it’s hard to place too much faith in the results. Overall, the results were good. In spite of the use of electronic communications, my annual update letters are still popular with centres (65% of respondents read them); unlike Twitter, which remains the least popular means of communication (7%). Not only were the update letter read – they were liked too…